Refund & Return Policy

Customer satisfaction is important to us. Please review our refund and return policy before placing an order.

Customized Products

Due to the personalized nature of customized gifts, personalized photo frames, resin products, name gifts, and printed items:

• Customized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
• Customers are requested to carefully review all customization details before confirming their order.

Non-Customized Products

Unused, unopened, and undamaged non-customized products may be eligible for return within 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share clear photos of the product and packaging.
• Our team will review the request and provide an appropriate resolution.

Refund Process

Approved refunds will be processed through the original payment method within 7–10 business days, depending on your payment provider.

Order Cancellation

• Orders may be cancelled before production or dispatch.
• Customized orders cannot be cancelled once the personalization process has started.

Return Shipping

If a return is approved due to our error or a damaged product, return shipping arrangements will be communicated by our support team.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are always happy to assist you.